Vacancies

Kelsius is the leading supplier of automation technology for product safety and compliance to the food services and healthcare industries. Using wireless sensor technology and cloud based data hosting and processing, Kelsius systems improve product safety, ensure regulatory compliance and optimise costs associated with these activities.

We are currently seeking to recruit the following:

Customer Support Technician

Kelsius manufactures, distributes and maintains a system that wirelessly and automatically monitors the temperature and safety of all food products, both hot and cold, as well as medicines, blood samples and other temperature-sensitive pharmaceutical material.

Kelsius improves HACCP compliance, saving time, reducing risk and providing information at your fingertips. HACCP – (Hazard Analysis and Critical Control Point) - is a systematic approach to identifying and controlling hazards that could pose a danger to the preparation of safe food or medicines.

Kelsius is recruiting for the role of IT Support Manager. You will be responsible for supporting Kelsius customers and their IT departments to provide technical support for Kelsius products and services. You will be responsible for maintaining in house systems and provide assistance to computer users by answering questions, resolving technical problems and maintaining the company's network, software and computer equipment.

    Key Responsibilities:

  • Remote customer auditing and reporting
  • Handling customer queries including the logging of all customer calls
  • Monitoring of high priority ‘Watch List’ customers
  • Ensure all inbound customer calls are responded to promptly
  • Act as point of contact for client queries and escalations when necessary
  • Carrying out system changes using Kelsius configuration tools

    • Skills & Experience Required:

  • Have strong organizational skills and demonstrate a good attention to detail
  • Have an excellent telephone manner and communication skills
  • Have the ability to produce written reports and documentation
  • Be proficient in Microsoft Office
  • Support a "can do" culture in terms of responding to customer needs
  • Highly driven with enthusiasm to meet targets and to cope under demanding pressure
  • Self-motivated, flexible and adaptable
  • Ability to both, Work of own Initiative and as part of a team
  • Ability to learn as you go and develop quickly
  • 3rd Level Technical Qualification
  • Strong time management skills, with the demonstrated ability to handle multiple clients, projects and priorities simultaneously

Contact Details:

If you are interested in applying for this job and would like more information, please contact paul.gallagher@kelsius.com

Senior Technical Support Technician

Kelsius manufactures, distributes and maintains a system that wirelessly and automatically monitors the temperature and safety of all food products, both hot and cold, as well as medicines, blood samples and other temperature-sensitive pharmaceutical material.

Kelsius improves HACCP compliance, saving time, reducing risk and providing information at your fingertips. HACCP – (Hazard Analysis and Critical Control Point) - is a systematic approach to identifying and controlling hazards that could pose a danger to the preparation of safe food or medicines.

Kelsius is recruiting for the role of Senior Technical Support Technician. In this role you will be responsible for providing technical support with a focus on annual renewals, calibrations and management reporting.

    Key Responsibilities:

  • Liaise with Kelsius Customers to identify calibration requirements and schedule annual calibrations
  • Liaise with Kelsius Customers to renew annual support agreements and process renewal documentation
  • Provide detailed reporting to senior management
  • Provide technical support for Kelsius Staff, Engineers, Customers & Partners
  • Provide technical support, guidance and mentoring to team as required
  • Carrying out system changes using Kelsius configuration tools
  • Act as point of contact for client queries and escalations when necessary, ensuring all calls logged and actioned timely

    • Skills & Experience Required:

  • Previous experience in a similar type of technical role with team leadership experience
  • 3rd Level Technical Qualification
  • Have strong organizational skills and demonstrate a good attention to detail
  • Have an excellent telephone manner and communication skills
  • Have the ability to produce written reports and documentation
  • Be proficient in Microsoft Office
  • Support a "can do" culture in terms of responding to customer needs
  • Highly driven with enthusiasm to meet targets and to cope under demanding pressure
  • Self-motivated, flexible and adaptable
  • Ability to both, Work of own Initiative and as part of a team
  • Ability to learn as you go and develop quickly.
  • Strong time management skills, with the demonstrated ability to handle multiple clients, projects and priorities simultaneously

Contact Details

: If you are interested in applying for this job and would like more information, please contact paul.gallagher@kelsius.com

Field Services Engineer

Kelsius manufactures, distributes and maintains a system that wirelessly and automatically monitors the temperature and safety of all food products, both hot and cold, as well as medicines, blood samples and other temperature-sensitive pharmaceutical material.

Kelsius improves HACCP compliance, saving time, reducing risk and providing information at your fingertips. HACCP – (Hazard Analysis and Critical Control Point) - is a systematic approach to identifying and controlling hazards that could pose a danger to the preparation of safe food or medicines.

Kelsius is looking to employ a Field Services Engineer ideally someone based in the Dublin, Meath, Kildare or Louth region.

    The successful candidate will be required to travel to customer sites to carry out the duties listed below:

  • Installation of Kelsius wireless temperature monitoring and HACCP automation systems
  • Servicing Kelsius equipment
  • Temperature/Humidity Calibrations
  • Training Kelsius Customers
  • Pre-installation Site-Surveys

    • Skills & Experience Required:

  • Have strong organizational skills and demonstrate a good attention to detail
  • Have excellent communication skills
  • Have the ability to produce written reports and documentation
  • Be proficient in Microsoft Office
  • Support a "can do" culture in terms of responding to customer needs
  • Highly driven with enthusiasm to meet targets and to cope under demanding pressure
  • Self-motivated, flexible and adaptable
  • Ability to both, Work of own Initiative and as part of a team
  • Ability to learn as you go and develop quickly
  • Electrical/Trade qualification desired
  • 3rd level technical qualification desired
  • Full clean Irish driving licence

Contact Details:

If you are interested in applying for this job and would like more information, please contact paul.gallagher@kelsius.com

Send us your CV

We are always keen to meet energetic and talented professionals who would like to join our team.

If you wish to be considered for any future positions, please send your CV and covering letter to careers@kelsius.com

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